Lufthansa Airlines

Originally known as Deutsche Lufthansa, it originated from Germany and it is also the flag carrier of the country. Lufthansa is considered to be the second largest airline in Europe after the ultra-low cost carrier Ryanair. The airline serves over 17 domestic destinations along with 201 international destinations in 73 countries. Lufthansa is also one of the founding members of Star Alliance. Besides its own services and owning subsidiaries of passenger airlines like Australian Airlines, Swiss International Air Lines, Brussels Airlines and combined Lufthansa Airlines owns 700 aircrafts making it one of the largest airline fleets in the world.

Lufthansa Airlines and Cabin Configuration

Known for its amazing on board facilities, Lufthansa offers a unique experience to customers. The airline offers multiple distincts classes of service with different amenities. The cabin classes include Economy, Premium Economy, Business and First Class where customers can choose their travel classes. Lufthansa has also introduced Lufthansa Allegrisis a new product launched by the airlines that has changed the entire visuals of all cabins in the flight.

Economy Class

Known as the economical fare on board, Lufthansa’s economy class is equipped with essential amenities that are required for a comfortable journey. On Lufthansa flights, the economy class is ideal for short and medium haul flights. Every seat in Lufthansa Economy class features extra legroom with a comfortable backrest. 

On long-haul flights, the wide seat cushions that measure over 40 cm with individual adjustable headrests on each seat ensure extra comfort to the passengers.

Premium Economy Class

The new Lufthansa Premium Economy class offers innovative hard-shell design that can be effortlessly adjusted. Every seat in Premium Economy features a wide angle of recline, adjustable headrest and armrests along with maximum legroom with 99 cm seat. The seat also features more space and better privacy than Economy seats. 

Every seat in Lufthansa Airlines Premium Economy also features extensive inflight entertainment with a 15.6 inch screen along with USB and charging ports. Passengers can also enjoy meals or snacks on board from the inflight La Carte. 

Business Class

Lufthansa Business class offers exquisite services on board to passengers. The business class seats offer more exclusive privacy with higher partitions and doors. Every seat in Business class is equipped with seats that turn into fully flat beds,    USB and charging ports along with 27 inch and 4K monitor inflight entertainment and noise-cancelling headphones. Passengers can indulge with ornate facilities available in the lounge including excellent food, inspirational reading material, spa and wellness facilities in Lufthansa Airlines business class.

First Class

The First Class service begins right from the arrival at the departure airport. As a passenger of Lufthansa First class or an HON Circle Member, you can take advantage of the special valet services to ensure that your journey begins the moment you arrive at the airport. The airline also offers personal assistance who will greet you and will take care of your travel formalities and that to be discreetly. The purpose of having personal assistance is that you can rely on them to complete your travel formalities like check-in, baggage drop or any other ordeals.

As a first class passenger, you can indulge with ornate facilities available in the lounge including excellent food, inspirational reading material, spa and wellness, priority services on board and additional facilities while travelling with Lufthansa Airlines. The airline offers exclusive limousine service straight to your flight. However, if you are flying from Frankfurt, Geneva, Munich, and Vienna, this limo service is only available on certain departures with aircrafts. 

Every seat in First Class is equipped with the utmost comfort of reclining and turning completely into a 2-metres long bed with a comfortable memory foam mattress, temperature-regulating duvets and premium quality of bed-linen. The first class cabins are also equipped with a smart lighting concept and a flexible reading lamp that provides the perfect environment for relaxed reading.

Passengers travelling on First class can enjoy culinary excellence aboard with Lufthansa along with premium beverages like delectable wines and cocktails. As for inflight entertainment, the first class entertainment program in Lufthansa flight offers a top selection of a wide range of inflight entertainment options where you can enjoy more than 5000 channels, on-demand TV shows, series and music.

Lufthansa Airlines Baggage Policy

Lufthansa Airlines allowance ensures that travellers carry appropriate luggage as per size and weight depending on their travel class. For a smooth journey, passengers must check the baggage policy before travelling.

Carry-on Baggage Allowance

As per Lufthansa Airlines Baggage Policy, passengers can carry one trolley case, compact, foldable baby buggy in Economy class while in Business class and First class, passengers can carry two carry-on bags. The carry-on baggage must not exceed the maximum dimensions 55 x 40 x 23 cm with maximum weight of 8 kg as per Lufthansa Airlines baggage policy. 

Cabin Class	Baggage Allowance
Economy	1 piece of 8kg with dimension of 55 x 40 x 23 cm
Premium Economy	1 piece of 8kg with dimension of 55 x 40 x 23 cm
Business Class	2 piece of 8kg with dimension of 55 x 40 x 23 cm
First Class	2 piece of 8kg with dimension of 55 x 40 x 23 cm

Checked Baggage Allowance

As per Lufthansa baggage policy, the checked baggage depends on the different cabin classes. However, passengers having certain status are eligible to carry extra baggage allowance as well. The maximum baggage allowance of checked baggage is 62 inches (158 cm). Lufthansa Airlines advises its passengers to contact the Lufthansa customer care to know the exact baggage allowance. Items that exceed the baggage allowance will have to pay an extra baggage fee. 

Cabin Class	General	Frequent Flyers	Senator/HON Circle/ Star Alliance	Swiss Golf Club Members
Economy Class	1 bag up to 23 kg	2 bag up to 23 kg	2 bags up to 32 kg	1 bag up to 23 kg
Premium Economy	1 bag up to 23 kg	2 bags up to 32 kg	2 bags up to 32 kg	1 bags up to 23 kg
Business Class	2 bag up to 23 kg	2 bags up to 32 kg	3 bags up to 32 kg	2 bags up to 32 kg
First Class	3 bag up to 23 kg	3 bags up to 32 kg	4 bags up to 32 kg	3 bags up to 32 kg
Additional Bag	All route except from/to USA, Mexico and Central America + 1 ski bag	All route except from/to USA, Mexico and Central America + 1 ski bag	All route except from/to USA, Mexico and Central America + 1 ski bag + golf bag	All route except from/to USA, Mexico and Central America + 1 ski bag + golf bag

Lufthansa Airlines Check in

• As per Lufthansa check in policy, the online web-check-in starts 30 hours prior to scheduled departure. 
• The online web check-in allows you several options to request before boarding the flight such as selecting your choice of seat, requesting for special meals, requesting for special assistance at the airport.
• The web check-in allows customers to have a smooth journey as they can proceed to the check-in counter to drop your checked-in luggage. 
• The website is also helpful to track the exact Lufthansa flight status to avoid any last minute delay at the airport. 
• Passengers are also eligible to take assistance from the customer support of Lufthansa by calling on Lufthansa phone number.

Lufthansa Check-in Deadline

Lufthansa Airline has different check-in times depending on region and destination. The airline advises passengers to check the check-in guidelines before proceeding with the process. Also, passengers must abide by the rules of Lufthansa Airline check-in policy to avoid any inconvenience at the airport at the last minute. The airline also allows passengers to check their flight status beforehand. However, passengers can also contact lufthansa customer service number to know precise information about flight if unable on the website. 

To/From	When to Arrive at the Airport	Baggage Submission	Boarding Gate Opening and Closing
Within Europe	90 minutes	45 minutes	15 minutes
To/From US	120 minutes	60 minutes	15 minutes
International Flight (excluding US, North America, and Eropppe	180 minutes	60 minutes	30 minutes

Lufthansa Airlines Cancellation and Refund Policy

Lufthansa flight cancellation policy allows passengers to have liberty to cancel their flight in case of emergency. Also, the refund policy ensures to offer appropriate refunds to passengers. 

• Regardless of the cabin class, passengers can cancel their flight within 24 hours of making the reservation to get a full refund as per Lufthansa Airlines cancellation policy. However, passengers must ensure that the departure date must be booked at least 7 days in advance at the time of cancellation. This policy only applies to flights to the USA and Canada. 
• Lufthansa Airlines cancellation policy does not apply on group bookings or award flights. 
• The cancellation does not apply to codeshare flights or interline agreements flights. 
• As per Lufthansa Airlines Cancellation policy, passengers can claim the unused portion of the ticket to book new flights within 365 from the date of the departure.
• As per Lufthansa cancellation policy, the flex fares are eligible to get a refund in case of no-show.

Lufthansa Cancellation Fee

The Lufthansa flight cancellation fee depends on the fare type purchased by the passengers along with the time of cancellation of ticket.

Lufthansa Economy Class Cancellation Policy

• The Economy basic and saver fare is not refundable 
• The cancellation fee for Economy Basic Plus 1 is $300 USD. 
• However, there is no cancellation fee for Economy Flex. 

Lufthansa Premium Economy Cancellation Policy

• Premium Economy Basic Fares are non-refundable. 
• As per Lufthansa Airlines cancellation fee for Premium Economy Basic ii fare is $500 USD. 
• Passengers can cancel their Premium Economy Flex fares before scheduled flight departure without any fee.

Lufthansa Business Class Cancellation Policy

• As per Lufthansa Airline cancellation policy, cancellation is not allowed on Lufthansa Business Basic fare. 
• Lufthansa Basic Fare Plus II can be cancelled up to $500 USD. 
• Lufthansa Business Flex Fare can be cancelled anytime before the departure of the flight without any cancellation fee.

Lufthansa Refund Policy

As per Lufthansa Refund Policy, passengers who are opting for refund can request for it via the official website of Lufthansa or passengers can contact the Lufthansa customer support system. 

• As per Lufthansa reviews, customers are eligible for complete refund if the Lufthansa flight is cancelled without replacements. 
• In case of any delay beyond one or two hours, then passengers are entitled for complete refund or alternate flight as per Lufthansa Airlines refund policy. 
• Passengers are also allowed to get a refund if the flight reaches its destination at least two hours later than scheduled arrival. 
• Any issues regarding refunds can be resolved by calling Lufthansa airlines customer service.

Frequently Asked Questions